Consumer Questions

Why do I have a charge from FastSpring?

How do I cancel my subscription?

How do I update my payment method?

Payout

How and when do I get paid?

I didn't receive my payment

Orders and Purchasing

Why was a payment declined?

How do I locate an order?

Refunds and Chargebacks

What is the refund and chargeback policy?

How do I refund an order?

VAT and Sales Tax

Why was I charged Tax?

How is tax calculated?