Home dashboard overview

The Home dashboard is the first page you see when signing in to the FastSpring app. It provides a quick snapshot of your store's performance, recent activity, and account details. Use it for a high-level view before drilling down into the dedicated Revenue Overview or Subscription Overview dashboards.

Search and quick actions

At the top of the page, you will see a personalized welcome message and a global search bar. The search bar lets you find orders or subscriptions by ID or keyword. Search is case sensitive, and results include both orders and subscriptions. Click any result to open its details page.

What you can search

Search Field	Example
Order or Subscription Reference	`ABC123-123-123`
Customer Email Address	`[email protected]` or `@abc.com`
Customer Last Name	`Andersen` or `Ande*`
Customer Company Name	`FastSpring` or `Fast*`
Last 4 Digits of a Credit Card	`4321`

Tip: You can use a wildcard (*) for partial matches in customer last names and company names. For example: Ande* or Fast*.

Quick actions

In addition to search, you can jump directly into order and subscription management using the shortcut buttons:

Manage Orders
Opens a list view where you can browse detailed order history. From there, you can click into individual records for more information.
Manage Subscriptions
Opens a list view of subscription history with the option to drill down into subscription details.

Account summary

The account summary in the upper-right corner shows your current balance and the date of your next payout.

Account Balance
Displays the current available balance in your FastSpring account. Clicking this value opens the Account screen for more details.
Next Payout
Shows the scheduled payout amount and date. Clicking this value opens the Account Transactions screen.

News and updates

On the right-hand side of the dashboard, you will find a panel with the latest FastSpring content. The FastSpring News feed includes product announcements, insights, and best practices. The Release Notes feed summarizes recent updates and new features. This section helps you stay informed without leaving your workspace.

Net sales chart

The center of the dashboard is dedicated to the Net Sales chart, which provides a visual summary of recent revenue trends. Net sales are calculated as gross sales minus refunds, excluding tax.

Formula: Net Sales = Gross Sales – Refunds (excludes tax)

You can filter the chart to view data for the past 12 months, 30 days, 7 days, or 24 hours. All dates and times are displayed in UTC.

Above the chart: The current net sales total is displayed (for example: $12,500). This total links directly to the Revenue Overview dashboard for deeper analysis.
Beneath the chart: A comparison note shows performance against the previous period (for example: vs $10,200 last period).

If no data is available for the selected timeframe, the chart displays a placeholder message.

Performance last 30 days

Below the Net Sales chart, four performance cards summarize your store's activity over the last 30 days. Each card includes a mini-chart and links to a detailed dashboard.

Orders
Shows the total number of completed orders within the last 30 days. This includes subscription renewals but does not include refunds. Links to the Revenue Overview dashboard.
Net Sales
Displays net sales, calculated as gross sales minus refunds, excluding tax. Links to the Revenue Overview dashboard.

Formula: Net Sales = Gross Sales – Refunds (excludes tax)
MRR (monthly recurring revenue)
Compares current MRR with MRR as of 30 days ago. Links to the Subscription Overview dashboard.
Average Order Value
Calculates the average revenue per order as net sales divided by the total number of orders. Refunds are included in this calculation. Links to the Revenue Overview dashboard.

Formula: Average Order Value = Net Sales ÷ Orders (includes refunds)

Most recent activity

The lower portion of the Home dashboard gives you a quick view into refunds, chargebacks, and subscription activity from the past 7 days. This section is divided into four tabs: Refunds, Chargebacks, Renewing Subscriptions, and Overdue Subscriptions.

Tip: Each tab contains its own search bar and provides sortable columns. Each row in the activity tables is clickable and opens the related details page. You can also download a CSV export of the visible data using the download icon in the top-right corner of each table.

Refunds

The Refunds tab displays the most recent refund transactions so you can verify refund requests and amounts. This view helps you confirm customer reimbursements separately from chargebacks. The table below lists the columns available in the Refunds tab.

Column	Description
Status	The current state of the refund.
Reference	The unique ID for the refund transaction.
Amount	The refunded amount in the relevant currency.
Product	The product associated with the refund.
Time (UTC)	The timestamp when the refund was processed.

Chargebacks

The Chargebacks tab displays the most recent chargeback cases reported by payment processors. This view helps you track disputes that may impact net sales and understand when revenue is at risk. The table below lists the columns available in the Chargebacks tab.

Column	Description
Status	The current state of the chargeback.
Reference	The unique ID for the related transaction.
Amount	The chargeback amount in the relevant currency.
Product	The product involved in the chargeback.
Payment Method	The payment method used for the original transaction.
Time Created (UTC)	The timestamp when the chargeback case was created.
Transaction Date	The original transaction date associated with the chargeback.

Renewing Subscriptions

The Renewing Subscriptions tab displays subscriptions that are scheduled to renew in the near term. This view helps you anticipate upcoming revenue and monitor active customers. The table below lists the columns available in the Renewing Subscriptions tab.

Column	Description
Status	The current state of the subscription.
Reference	The unique ID for the subscription.
Amount	The renewal amount in the relevant currency.
Product	The product associated with the subscription.
Period	The subscription billing period.
Renewal Date	The date the subscription is scheduled to renew.

Overdue Subscriptions

The Overdue Subscriptions tab displays subscriptions with failed or delayed renewal payments. This view helps you identify customers who may need outreach and take proactive steps to reduce churn. The table below lists the columns available in the Overdue Subscriptions tab.

Column	Description
Status	The current state of the subscription.
Reference	The unique ID for the subscription.
Amount	The overdue amount in the relevant currency.
Product	The product associated with the subscription.
Period	The subscription billing period.
Renewal Date	The date the subscription was scheduled to renew.
Attempts	The number of renewal attempts made.
Period Start	The start date of the subscription period.
Period End	The end date of the subscription period.

FAQs

Why do I see "No Data Available" in my dashboard?

This message may appear if your store is new, if the selected timeframe has no transactions, or if there is no matching activity.

What time zone does the dashboard use?

All timestamps and dates in the Home dashboard are displayed in UTC to maintain consistency across regions.

How often is dashboard data refreshed?

Data in the Home dashboard is updated continuously as transactions are processed.

Note: In some cases, updates may take up to 2 hours to appear after a transaction is completed.

See also: Dashboards | Revenue Overview | Subscription Overview