Set up seller notifications

Configure custom email notifications to notify yourself and team members when specific events occur. You can edit or add more notifications at any time.

Access these settings in the FastSpring app by going to Settings > Email Settings. The sections below explain the purpose of each setting group. Select a section or use the TOC on the right to jump ahead.

Set up email addresses

In the Email Settings section, apply email addresses for specific notification types, such as customer notifications and store-related alerts. Your Primary Account Contact email is the main address for all stores. You can also specify Default and Alert email addresses for different notification types.

1. In the FastSpring app, go to Settings > Email Settings.
2. In the Default Settings section, click Edit.
3. In the Primary Account Contact section, edit the First Name, Last Name, and Email address of the primary contact for your account. This affects all stores and storefronts.
4. In the Store Notification Addresses section, enter one or more email addresses to receive notifications for each store:
   • Default Email Address: Enter email addresses that receive all store notifications by default. Separate each email address with commas.
   • Alert Email Address: Enter email addresses for specific alert notifications. Separate each email address with commas. FastSpring will send alert emails to these email addresses instead of the Default Email Address.

Configure custom notifications

After you specify the email addresses for notifications, you can add or edit the specific email notifications that FastSpring sends them.

1. In the FastSpring app, go to Settings > Email Settings.
2. In the Custom Email Notifications section, click Add.
3. In the Event Type dropdown, select the event that will initiate this notification (e.g., Order Completed, Subscription Activated). Click Next. This creates the notification.
4. In the General tab, enter a Name for the notification. Add one or more email addresses to send this notification to, separated by commas.
5. In the Custom Email Template section, customize the information you would like to collect with this notification.
6. In the Conditions tab, configure circumstances in which FastSpring sends this notification:
   • Applicable Site: Select the store this notification applies to.
   • Rule Applicability: Select the billing conditions this notification applies to (Always Applies, Applies to Rebills Only, Applies to Non-Rebills/First Orders Only).
   • Products: Click Add Product to select one or more products that these conditions apply to.
7. In the Advanced tab, select the type of Character Encoding (UTF-8 or ISO-8859-1) for this notification. This is helpful if you plan to implement a script to parse incoming notifications.
8. Click Save to apply your changes. The notification will appear under the Custom Email Notifications list.

Include tags and attributes

In the Contents section (Settings > Email Settings > Custom Email Template), you can enhance the information included in your custom email notifications by adding order tags and product attributes to the content.

<repeat value="#{order.baseItems}" var="baseItem">
(Your content here, e.g., baseItem.attribute_name)
</repeat>