Search for orders

You can search for all orders on record in the FastSpring app. This includes testing orders, declined transactions, fraudulent charges, and active orders.

To begin, in the FastSpring app, navigate to the Sales menu and select Orders or Subscriptions, depending on what you would like to search.

Search criteria

In the Search bar, enter any of the following queries to find a specific transaction:

• Identifiers: Reference number, Order ID, or Subscription ID.
• Customer Details: Full email address, full last name, or company name.
• Email Domain: The domain name beginning with @ (e.g., @gmail.com).
• Payment Method: The last 4 digits of the associated credit card number.

Note: By default, the search only returns orders from the past 90 days. To view older records, you must select the Check to search all history checkbox on the search results page.

Apply filters

You can apply multiple filters on the Orders page to refine your search results.

• Status: Filter by the order status (Completed, Canceled, Failed, or Returns).
• Live or Test: Select Test to view test orders or Live for production transactions.
• Product: Filter by specific products (ordered alphabetically).
• Date: Restrict the results to a specific date range.