Receive payouts

You receive funds when FastSpring makes payouts to your Payouts Portal. Payout availability depends on your store's configuration and the timing of your transaction settlements.

Prerequisite: You must activate your Payouts Portal account separately from your FastSpring store account before funds can be transferred.

When you start processing live payments, FastSpring places a 45-day monitoring hold on your account. Your first payout is scheduled only after this period is complete to ensure account security. Subsequent payouts follow your account’s payout schedule.

Payout schedule

Your payout schedule determines when FastSpring sends money to your bank account. By default, stores are configured for the Twice per Month schedule.

Non-business days: If a scheduled payout falls on a weekend or U.S. bank holiday, the transfer initiates on the next business day.

Settlement timing

Choosing a payout schedule implies a specific accrual period. FastSpring applies a standard 14-day settlement delay to all transactions to account for potential refunds and chargebacks. This means funds earned in the first half of the month are not available for immediate withdrawal; they are paid out at the end of the month.

How to reconcile statements with bank deposits

Because of the 14-day settlement delay, the total on your Monthly Statement (which covers a full calendar month of sales) will not match a single bank deposit. To verify your payout amounts against a Monthly Statement, use the following calculation logic based on your schedule:

Payout Schedule	How to calculate
Monthly	The payout issued on the 15th covers the entirety of the previous month.
Twice per Month	Combine the payout from the End of the Month (e.g., Jan 31) with the payout from the 15th of the following month (e.g., Feb 15).
Weekly	Combine the payments from weeks 2, 3, and 4 of the statement month with the first payment of the following month.

Minimum payout amounts

FastSpring enforces a minimum payout threshold to minimize bank transfer fees. The default minimum is $100 USD (or the equivalent in your payout currency).

If your available account balance is less than the minimum payout amount, it remains in your FastSpring account and rolls over to the next cycle.

Note: If you need to raise or lower this limit, please contact FastSpring Support.

Supported currencies and fees

You must match the currency of your Payouts Portal to the currency configured in your Payout Details. FastSpring supports funding in the following currencies:

• USD (U.S. Dollars)
• EUR (Euros)
• GBP (Pounds Sterling)
• AUD (Australian Dollars)
• CAD (Canadian Dollars)

Currency conversion fees

If your Store Currency (the currency you collect from customers) differs from your Payout Currency (the currency you receive in your bank), FastSpring applies a 2.5% currency conversion fee.

How to change your payout currency

To match your currencies and avoid conversion fees:

1. In the FastSpring app, click [Store Name] (top-right) > Account Summary.
2. Under the Payout Details section, click Edit.
3. Select your preferred currency from the dropdown menu and click Save.

Payout calculation

Your payout reflects your Net Earnings for the settlement period. This is calculated as:

Payout = (Gross Sales + Adjustments) - (Refunds + FastSpring Fees)

Negative payouts

In some cases, you might have a negative account balance. For example, if you receive $100 in new payments but process $200 in refunds from prior periods, your account balance would be -$100.

In your Transaction Log, actual payouts to your bank appear as negative numbers (e.g., -$2,500.00). This indicates that funds have been debited from your FastSpring holding balance and transferred to your financial institution.

See fees for manual refunds (Checks & Wires)

In rare cases where a refund cannot be processed automatically to the customer's original payment method (e.g., the card has expired or the original payment was a wire), FastSpring must issue a manual refund via check or wire. Administrative fees apply to these manual interventions:

Refund Method	Fee
PayPal Manual Refund	Free
Physical Check (USD)	$10.00 (Deducted from the refund amount)
Manual Wire Transfer	$30.00 (Deducted from the refund amount)

Payout failures

If your bank account cannot receive funds (e.g., due to incorrect routing numbers or a closed account), the transfer will bounce, and the funds will be returned to your FastSpring balance. You will receive an email alert immediately upon failure.

To resolve the issue, log in to the Payouts Portal to update your banking information. Once corrected, FastSpring automatically includes the returned funds in your next scheduled payout.

Note: We cannot trigger manual, on-demand retries for failed transfers; the system must wait for the next cycle.