Customize a product

Quick start

1. Sign in to the FastSpring app.
2. Go to Catalog > Products.
3. Select the product you want to customize. The product details page opens, displaying every section you can edit.

Review the guided steps in each section below to make your product updates. If you need to create a new product first, see Create or copy a product.

Overview section

In the Overview section:

1. Click Edit. The Edit Overview modal opens.
2. Click Choose File to upload an icon image for your subscription.
   Supported formats: PNG, JPG, JPEG, GIF (max 1 MB).
3. Update Display name to change the customer-facing subscription name.
4. Edit Summary to add or refine a brief subscription description.
5. Click Save.

Note:

Icons for web checkouts can be up to 256 × 256 px. Popup checkouts support up to 46 × 46 px. Files outside those dimensions will be resized automatically.

Pricing section

In the Pricing section:

1. Click Edit.
2. Update Unit Price, which is the cost for a single unit of your product in your store's default currency.
3. (Optional) Add or adjust prices for other currencies.

   If you do not set prices for other currencies, FastSpring will automatically convert your base currency price and display the localized price to your customers.

4. Configure Default Quantity by selecting one of the radio options:
   • Editable: Customers can change the quantity at checkout.
   • Locked: Quantity is fixed and cannot be adjusted.
   • Hidden: Quantity selector is not shown, and the default quantity is always applied.
5. Click Save.

Discount section

In the Discount section:

1. Click Edit.
2. Under Discounted Price, choose Standard or Volume.

   Standard applies the same discount regardless of quantity.
   Volume allows you to configure tiered discounts based on quantity.

3. From the price-type dropdown, select Percent Off or Amount Off, then enter a value.
4. (Optional) To limit this discount by date:
   • Select Limit discount availability by dates (UTC Time).
   • Enter a Start and End date.

     If left unchecked, the discount will be valid indefinitely.

5. (Optional) Enter a Discount Reason (up to 255 characters) to show a message during checkout.
   Use the language dropdown to provide translations, allowing customers to view the reason in their preferred language.
6. Click Save.

Related Offers section

In the Related Offers section:

1. Click Add > Product Offer.
2. Select an Offer Type:
   • Upsell to suggest a higher-value product.
   • Cross-sell to recommend a complementary product.
   • Downsell to offer a lower-cost alternative.
3. (Optional) Enter a customer-facing Display message.

   Use the language dropdown to add translations.

4. Choose a Placement number from the dropdown to control the order in which offers appear at checkout.
5. In the Products field, start typing the name of the product you want to include.
6. Click Save.

Tip: For full workflows and best practices, see Configure product offers.

Advanced section

In the Advanced section:

Note All settings in this section are optional. Only configure the ones you need.

Fulfillment section

Configure a license key, product download, or other digital tool to send customers your subscription. For more information, see Fulfillments.

In the Fulfillment section:

1. From the Product Format dropdown, select the most appropriate product format:
   • Digital Product: Perpetual-license software or one-time transactions with no physical item.
   • Digital Product and Shipment: Perpetual-license products that also include a physical component you will ship (e.g., boxed software).
   • Physical Shipment: Physical goods that you fulfill by shipping directly to the customer.
   • Software as a Service: Products you provide as a service (e.g., web applications).
2. Click + Add Fulfillment. The Add Fulfillment Action page appears.
3. Select the type of fulfillment you want:
   • Send Email / Show Web Notification: Email the customer and optionally display details in the web receipt. Information from other fulfillment actions may be included, such as file URLs or licenses.
   • Generate a License: Generate and deliver a license key via hosted JavaScript, PHP, supported third-party library, or remote server URL.
   • Provide a File Download: Securely distribute a file download (max 250 MB) for a limited time.
   • Create a Signed PDF: Stamp a PDF with customer and order info on download (max 250 MB).
4. Click Next.
5. Fill in the configuration details for your chosen method (e.g. upload files, point to your license-key service, or edit your email template).
6. Click Save to add this fulfillment action to your product.

Manage Product menu

In the FastSpring app, open the Manage Product dropdown in the top-right corner and choose one of the following actions: