Prevent trial hopping

Use the Prevent Trial Hopping feature to block repeated free-trial signups with the same email on your checkout. This feature applies only to trials without a payment method. When enabled, users attempting a second free trial with an existing trial email are prompted to use a different email or upgrade.

How it works

Use Prevent Trial Hopping to enforce one free, cardless trial per email on your checkout.

Active trials

Blocks any new trial attempts using an email that is already associated with an active trial.

During reactivation

Prompts users with an expired trial (within the reactivation period) to add payment before restarting.

After reactivation

Requires the user to use a different email address or upgrade to a paid plan once the reactivation window has passed.

Benefits

Reduces trial abuse and preserves the value of your offer.
Ensures a fair trial experience for genuine prospects.
Encourages upgrades by guiding repeat sign-ups toward paid plans.

Enable trial hopping prevention

Enable trial hopping prevention in your store by following these steps in the FastSpring app:

Go to Settings > Store Settings > Catalog > Subscriptions.
Select Prevent Trial Hopping.
Click Save.

Checkout examples

Popup checkout

Web checkout

FAQs

Does this affect trials with payment methods or paid trials?

No. It applies only to free trials without payment methods.

Is Prevent Trial Hopping supported on embedded checkouts?

No. Prevent Trial Hopping works only on popup and web checkouts.