Prevent trial hopping

Use the Prevent Trial Hopping feature to block repeated free-trial signups with the same email on your checkout. This feature applies only to trials without a payment method. When enabled, users attempting a second free trial with an existing trial email are prompted to use a different email or upgrade.

How it works

Use Prevent Trial Hopping to enforce one free, cardless trial per email on your checkout. When enabled:

Active trials: Blocks any new trial attempts using an email already on an active trial.
During reactivation window: Prompts users with an expired trial (within the reactivation period) to add payment before restarting.
After reactivation window: Requires a different email or an upgrade once the trial and reactivation window have passed.

Benefits

Reduces trial abuse and preserves the value of your offer
Ensures a fair trial experience for genuine prospects
Encourages upgrades by guiding repeat sign-ups toward paid plans

Enable trial hopping prevention

Enable trial hopping prevention in your store by following these steps in the FastSpring app:

Go to Settings > Store Settings > Catalog > Subscriptions.
Select Prevent Trial Hopping.
Click Save.

Popup checkout example

Web checkout example

FAQs

Does this affect trials with payment methods or paid trials?

No. It applies only to free trials without payment methods.

Is Prevent Trial Hopping supported on embedded checkouts?

No. Prevent Trial Hopping works only on popup and web checkouts.

See also: Set up trial subscriptions | Create a subscription | Customize a subscription