Data Exports
You can export data from your store that is not available in Orders, Subscriptions, and Events pages.
Export Data
- Navigate to Reports > Data Exports.
- Click Create Data Export. The configuration page opens.
- Enter a Name for the export. This will appear in the list of historical exports.
- In the Date and Number Formatting drop-down, select a region. FastSpring will use this to apply the appropriate number and date formatting.
- In the Site field, select the store that you want to export data from.
- In the Date Range drop downs, specify the time frame from which you would like to export data. The available exports will vary based on the selected date range.
- If you have previously created data exports, FastSpring will display those in the Order Reports – Custom (CSV) and Order Reports – Custom (Text) sections.
- Click Create. FastSpring will display the list of available data exports with a message that your export is processing.
After you export the data, you can download, preview, or permanently delete it from the Actions column. Hover over the i icon to the right of each description to see the creator and creation date.
Customize Your Data Export
Use the New CSV Templateor the New Text Template to create a customized data export. This gives you more control over the fields and columns that appear in the export.
- Create a new data export.
- In the Report Type field, select New CSV Template or New Text Template. Additional fields appear.
- If you selected New CSV Template, add a column heading for each data point you want to include in the export to the Custom Report CSV Columns field. Separate each heading by commas.
- Example: Reference,Date,Amount,Amount(USD)
- In the Custom Report Template field, specify the object name of each data point to include in the export, separated by commas.
- Click order below the text area to access a list of available order attributes.
- Example: #{order.id},#{order.createdDate},#{order.subTotal},#{order.subTotalUSD}
- Click Create.
Calculating Chargeback Percentage
Per industry standards, your chargeback percentage should be below 0.5%. To calculate your chargeback percentage, create an order-item export report.
- Login to company
- Go to reports section
- Click on Create Data Export
- Select Order Item Export and give a time range thats needed.
That report will include order details about:
- Purchases
- Returns
- Return-Disputes
Chargebacks that have completed in our system will appear as Return-Dispute. Use the following formula to calculate your chargeback percentage for any given period of time:
Chargeback percentage = (Total Number of Return-Dispute)/(Total Number of Purchase)
For example, 20 Return-Disputes out of 1,000 orders is a chargeback percentage of 2%. (0.02 = 20/1,000)
Available Parameters
Click on the drop-downs below to view all available parameters.
Order Items
| accountUrl: | # {order.accountUrl} | URL of the customer account associated with the order. |
| activeReview: | # {order.activeReview} | True if the order is under review. |
| address: | # {order.address.___} | Customer address associated with the order. |
| address1 | # {order.address.address1} | First line of the customer address. |
| address2 | # {order.address.address2} | Second line of the customer address. |
| city | # {order.address.city} | City. |
| country | # {order.address.country} | Country. |
| countryDisplay | # {order.address.countryDisplay} | Country formatted for display. |
| postalCode | # {order.address.postalCode} | Postal code. |
| region | # {order.address.region} | State (for US addresses). |
| regionDisplay | # {order.address.regionDisplay} | State (for US addresses) formatted for display. |
| allItems | #{orderItem.___} | All order items. |
| allProductNames | #{value} | All product names. |
| baseItems | #{orderItem.___} | Base order items. |
| baseProductNames | #{value} | Product names of base items associated with the order. |
| billDescriptor | # {order.billDescriptor} | Bill descriptor for the order. |
| coupons | #{value} | All coupons used for the order. |
| created | # {order.created}#{order.createdDate} | Order creation date.Note: #{order.created} may cause issues when creating a custom .csv export, due to a comma in that field. If using a .csv export, use a this new variable: #{order.createdDate} Example: this variable returns the date as 1/1/23 12:01 PM instead of January 1, 2023 12:01 PM |
| currency | # {order.currency} | ISO code of the currency associated with the order. |
| customList | # {order.customList} | Custom list associated with the order. |
| customTagsList | # {order.customTagsList} | List of order level custom tags/attributes. key=value comma separated |
| customer | # {order.customer.___} | Customer contact information. |
| customerReference | # {order.customerReference}#{order.reference} | Order reference number. |
| discountTotal | # {order.discountTotal} | Total of discounts applied, if any. |
| discountTotalUSD | # {order.discountTotalUSD} | USD total of discounts applied, if any. |
| due | # {order.due} | Payment due date. |
| hasActiveReview | # {order.hasActiveReview} | This is true if the order is in the review status. |
| hasCustomTagsJson | # {order.hasCustomTagsJson} | This is true if the order contains custom JSON tags. |
| hasEmailFulfillment | # {order.hasEmailFulfillment} | This is true if you configure an email fulfillment for one or more products in the order. |
| hasPayPalPayment | # {order.hasPayPalPayment} | This is true if the customer paid with PayPal. |
| hasSource | # {order.hasSource} | This is trueif source information is available. |
| hasSurveyFields | # {order.hasSurveyFields} | This is true if the order has survey fields. |
| hasTax | # {order.hasTax} | This is true if FastSpring charged tax to the order. |
| hasUSTax | # {order.hasUSTax} | This is true if FastSpring applied US sales tax to the order. |
| hasVAT | # {order.hasVAT} | This is true if FastSpring applied VAT to the order. |
| httpReferrer | # {order.httpReferrer} | HTTP referrer associated with the order. |
| Id | # {order.id} | Order ID number. |
| isEmbedded: | # {order.isEmbedded} | This is true if the order is embedded. |
| isFree | # {order.isFree} | This is true if the customer does not owe any money for the order. |
| isGift | # {order.isGift} | This is true for gift purchases. |
| isProcessing | # {order.isProcessing} | This is true if the order is pending. |
| isRebill | # {order.isRebill} | This is true for subscription rebills. |
| isReturned | # {order.isReturned} | This is true if the customer received the return. |
| isTest | # {order.isTest} | This is true for test orders. |
| language | # {order.language} | ISO code of the order language. |
| notify | # {order.notify.___} | Customer contact information. |
| offerNames | #{value} | Names of all product offers associated with the order. |
| originIp | # {order.originIp} | IP address associated with the order. |
| payments | #{payment.___} | Successful payments within the order |
| purchaserAddress | # {order.purchaserAddress.___} | Customer’s physical address. |
| purchaserContact | # {order.purchaserContact.___} | Customer’s contact information |
| referrer | # {order.referrer} | Referrer that originated the order. |
| shippingTotal | # {order.shippingTotal} | Total shipping fees applied to the order. |
| shippingTotalUSD | # {order.shippingTotalUSD} | USD total of shipping fees applied to the order. |
| siteDisplay | # {order.siteDisplay} | Display name of the site that the order originated from. |
| siteMainUrl | # {order.siteMainUrl} | Landing page URL of the website associated with the order. |
| siteName | # {order.siteName} | Website name associated with the order. |
| siteSupportEmail | # {order.siteSupportEmail} | Email address of the support team associated with the order. |
| sourceCampaign | # {order.sourceCampaign} | Order source campaign. |
| sourceKey | # {order.sourceKey} | Order source key. |
| sourceName | # {order.sourceName} | Order source name. |
| status | # {order.status} | Status of the order. |
| statusChange | # {order.statusChange} | Date and time that the status last changed. If the status is completed, then this is the date / time of completion. |
| subTotal | # {order.subTotal} | Order subtotal. |
| subTotalUSD | # {order.subTotalUSD} | Order subtotal, in USD. |
| surveyFieldValues | # {order.surveyFieldValues.___} | Survey field values mapped by the name / key provided. |
| surveyFields | #{surveyField.___} | Survey fields associated with the order |
| tagNameString | # {order.tagNameString} | String version of tag names. |
| tagString | # {order.tagString} | String version of tag names and tag values. |
| tags | # {order.tags.___} | Mapping of tag names to tag values. |
| tax | # {order.tax} | US sales tax, EU VAT tax, or Japanese Consumption Tax. |
| taxUSD | # {order.taxUSD} | USD value of the US sales tax, VAT, or Japanese Consumption Tax. |
| total | # {order.total} | Order total. |
| totalUSD | # {order.totalUSD} | Order total, in USD. |
| type | # {order.type} | Type of order. |
| url | # {order.url.___} | URL of the order. |
| visibleItems | #{orderItem.___} | all order items visible to the consumer |
Subscription Variables
| accountUrl | # {subscription.accountUrl} | URL of the customer account. |
| attributes | # {subscription.attributes} | Subscription attributes |
| beginDate | # {subscription.beginDate} | First full day the subscription is considered active. |
| coupon | # {subscription.coupon} | Coupon code currently assigned to the subscription. |
| customer | # {subscription.customer.___} | Customer contact information. |
| display | # {subscription.display} | Customer-facing display name of the subscription. |
| endDate | # {subscription.endDate} | Subscription expiration date. After this day, FastSpring will cancel the subscription. This only applies to subscriptions with a fixed number of rebills, or if someone cancels it. |
| hasPaymentMethod | # {subscription.hasPaymentMethod} | This is true if the subscription has an associated payment method. |
| hasSource | # {subscription.hasSource} | This is true if source information is available. |
| isTest | # {subscription.isTest} | This is true for test subscription orders. |
| nextDunningStep | # {subscription.nextDunningStep} | The next billing. |
| nextDunningStepDate | # {subscription.nextDunningStepDate} | Date of the next billing. |
| nextPeriodDate | # {subscription.nextPeriodDate} | Date of the next rebill period. |
| notify | # {subscription.notify.___} | Customer contact information. |
| paymentExpiresBeforeRenewalDate | # {subscription.paymentExpiresBeforeRenewalDate} | True if the payment method expires before the next rebill. |
| paymentMethodExpirationDate | # {subscription.paymentMethodExpirationDate} | Expiration date of the payment method associated with the subscription. |
| productDisplay | # {subscription.productDisplay} | Display name of the product associated with the subscriptions. |
| productName | # {subscription.productName} | Subscription’s product name. |
| productPath | # {subscription.productPath}; | Subscription’s product path. |
| quantity | # {subscription.quantity} | Quantity of the subscription in the order. |
| reference | # {subscription.reference} | Unique API reference key. |
| referrer | # {subscription.referrer} | Custom referrer / identifier associated with the subscription. |
| siteName | # {subscription.siteName} | Name of the website associated with the subscription. |
| sourceCampaign | # {subscription.sourceCampaign} | |
| sourceKey | # {subscription.sourceKey} | Source key associated with the subscription. |
| sourceName | # {subscription.sourceName} | Source name of the subscription. |
| status | # {subscription.status} | Current status of the subscription |
| statusReason | # {subscription.statusReason} | Current reason for the subscription status, if any. |
| successfulPeriodCount | # {subscription.successfulPeriodCount} | Number of successful rebills. |
| tagNameString | # {subscription.tagNameString} | String version of tag names. |
| tagString | # {subscription.tagString}; | String version of tag names and tag values. |
| tags | # {subscription.tags.___} | Mapping of tag names to tag values. |
| terms | # {subscription.terms} | Terms of the subscription. |
| totalPrice | # {subscription.totalPrice} | Total rebill amount. |
| url | # {subscription.url.___} | URL of the subscription. |
Return Variables
| address | # {return.address.___} | Address associated with the return. |
| allItems | #{returnItem.___} | All items included in the return. |
| allProductNames | #{value} | Names of all products in the return. |
| baseItems | #{returnItem.___} | Products included in the return. |
| baseProductNames | #{value} | Names of the base products in the return. |
| created | # {return.created} | Date and time that someone created the return. |
| currency | # {return.currency} | ISO code of the associated currency. |
| customer | # {return.customer.___} | Customer contact information. |
| discountTotal | # {return.discountTotal} | Total of discounts. |
| discountTotalUSD | # {return.discountTotalUSD} | Total of discounts applied, in USD. |
| hasReview | # {return.hasReview} | |
| hasTax | # {return.hasTax} | True if FastSpring applied tax to the order. |
| hasUSTax | # {return.hasUSTax} | True if FastSpring applied US sales tax to the order. |
| hasVAT | # {return.hasVAT} | True if FastSpring applied VAT to the order. |
| id | # {return.id} | ID of the return. |
| isProcessing | # {return.isProcessing} | True if the order is pending. |
| isTest | # {return.isTest} | True for test orders. |
| notify | # {return.notify.___} | Customer’s contact information. |
| original | # {return.original.___} | Original order. |
| purchaserAddress | # {return.purchaserAddress.___} | Customer’s address. |
| purchaserContact | # {return.purchaserContact.___} | Customer contact information. |
| reasonText | # {return.reasonText} | Reason for the return. |
| review | # {return.review.___} | Review status of the return. |
| shippingTotal | # {return.shippingTotal} | Shipping charges applied to the order. |
| shippingTotalUSD | # {return.shippingTotalUSD} | Shipping charges, in USD. |
| siteDisplay | # {return.siteDisplay} | Customer-facing display name of the website where the order originated. |
| siteMainUrl | # {return.siteMainUrl} | URL of the website where the order originated. |
| siteName | # {return.siteName} | Name of the website where the order originated. |
| siteSupportEmail | # {return.siteSupportEmail} | Support email address associated with the return. |
| status | # {return.status} | Status of the return. |
| statusChange | # {return.statusChange} | Date / time that the status last changed. If the status is completed, then this is the date / time of completion. |
| subTotal | # {return.subTotal} | Subtotal |
| subTotalUSD | # {return.subTotalUSD} | Subtotal, in USD. |
| tax | # {return.tax} | US sales tax, EU VAT tax, or Japanese Consumption Tax. |
| taxUSD | # {return.taxUSD} | USD value of the US sales tax, VAT, or Japanese Consumption Tax. |
| total | # {return.total} | Total return amount. |
| totalUSD | # {return.totalUSD} | Total return amount, in USD. |
| type | # {return.type} | Type of return. |
Updated 9 months ago