Configure store settings

Your Store Settings control the default configurations for all of your stores, including contact information, localization, invoicing, and analytics settings. These settings apply to all stores by default, but can be overridden at the individual store level where applicable.

Access these settings in the FastSpring app by navigating to Settings > Store Settings. The sections below explain the purpose of each setting group. Select a section or use the TOC on the right to jump ahead.

General

Configure the main website URL, store name, default tax code, and email notification template.

Localization

Customize the base currency, supported currencies, and localization settings for your customers.

Support Contact

Set the general support name and email/hyperlink that appears to customers.

Invoicing

Customize digital invoicing settings for Quotes, Invoices, and Customer Self-Service.

Payments

Configure payment methods and customer options for saving payment information.

Dashboards

Select the default dashboard view and enable specific metrics for your Checkout Dashboard.

Catalog

Set default subscription options and configure the Cancellation Survey.

General

In the General tab, enter your store's main identifying information. FastSpring will display this information on product catalogs, checkout pages, fulfillments, and more.

Main Website URL: Enter the full external URL of your primary website (e.g., https://www.abc-company.com).
Name: Enter the name of your store, which is used for internal management purposes.
Template to use for Default Order Receipt Notification: Select the New Email System radio button for streamlined mail template editing and access to "shared snippets" which can be reused in multiple templates.
From Name: The name customers see in the sender field of their email notifications.
Reply-To Email: The email address customers can reply to (typically your support team).
Invoice Settings: The Upload/Update Logo link allows you to upload the logo that appears on customers' invoices and quotes.
Default Tax Code: Add or edit the main Tax Code that applies to products by default.

Localization

In the Localization tab, you set the functional currency for your store and select which currencies are available to customers.

Base Currency: Enter a default currency for your store. Pricing configurations, conversions, and transactions with unsupported currencies occur in your Base Currency.
Available Currencies: Select each currency that you would like your store to support. You can edit pricing for each currency when configuring products. FastSpring will charge customers in the most accurate currencies based on their IP address. If their region’s currency is disabled, FastSpring charges customers in your Base Currency.

Note: Within each store, you can override available currencies without impacting currency-specific pricing. See Currency and language settings for more information.

Support Contact

Use this tab to set the general contact information displayed to customers for support inquiries.

Support Contact Name: Enter a general support name (e.g., "ABC-Company.com Support Department") instead of a person's name.
Support Contact Email or Hyperlink: Enter the email address or hyperlink customers should use for contact related to sales on your site (e.g., [email protected] or https://www.company.com).

Invoicing

Customize your default digital invoicing settings for Quotes, Invoices, and Self-Service portals.

Quote Management: When enabled, this displays the Quotes page in the Sales section and allows you to create and manage B2B quotes.
Default Expiration (Number of Days): Enter the default expiration period (in days) applied to new quotes. Accepted values are 1-90 days.
Default Notes/Terms: Add notes (up to 5000 characters) that appear on quotes by default, such as terms and conditions.

Dashboards

Use this tab to select the default view when users navigate to Dashboards and configure metrics for the Checkout Dashboard.

Choose the Default Dashboard: Select the page users see when they first click Dashboards (e.g., Home Page).
Dashboards Settings:
- Enable the Checkout Dashboard for this store: Check this box to enable the Checkout Dashboard.
- Select the metrics you want to enable on the dashboard:
  - Enable Sessions, Orders, and Completed Orders metrics
  - Enable only Sessions and Orders metrics
  - Enable only Orders and Completed Orders metrics

Catalog

Use this tab to configure global subscription defaults and the customer Cancellation Survey.

Subscriptions

Prevent Trial Hopping: When enabled, trialers cannot use the same email for unlimited re-trials. They must use a different email or upgrade to access the subscription product.

Cancellation & Retention

Enable Cancellation Survey: Check this box to display a survey when buyers cancel subscriptions to collect feedback on the reason for cancellation.
Select Cancellation Reasons: Check the predefined reasons you want customers to see in the cancellation survey:
- Cost
- Need
- Usability
- Support
- Integration
- Alternative
- Other
One-Click Cancel: This read-only list shows the regions where the cancellation survey is unavailable due to local requirements (e.g., EMEA regions like France and Germany, and NAMER regions like the United States and California).

Payments

Use this tab to configure payment methods and customer options for saving payment information.

Save Payment Options

Check Enable 1clickPay for this store to store customer's payment info for future purchases.