Introducing the Cancel Survey feature! When a buyer initiates a subscription cancellation, a brief survey appears to help you understand why they’re leaving.

As a seller, you can enable the cancellation survey and select which reasons appear to buyers during the cancellation process. Responses are saved automatically and can be retrieved via the Query cancel survey responses API.

Visit our Cancel Survey documentation to learn more.

• Improved color contrast in checkout (May 29)
  Checkout now has a higher text-to-background contrast to improve readability and meet accessibility standards
• Removed PayPal and AliPay banners from checkout (May 29)
  Checkout no longer shows outdated PayPal text or AliPay alerts, resulting in a cleaner experience for buyers
• Defaulted to previously selected payment method (May 22)
  Checkout highlights a buyer’s last used payment method by default to reduce clicks and speed up purchases
• Prioritized Apple Pay on Apple devices (May 22)
  On iOS and macOS, Apple Pay appears first in the payment list when supported to provide a smoother checkout for Apple users
• Prioritized local payment method by region (May 22)
  Payment option order now adjusts based on buyer region, so buyers see their preferred local method first
• Included postal code in UPI payments (May 8)
  Every UPI checkout sends the buyer’s postal code automatically, so transactions no longer fail due to missing address data

• Added chargeback created webhook settings (April 25)
  Sellers can now turn on the chargeback.created webhook, making it easier for merchants to receive dispute notifications
• Implemented locking mechanism to prevent duplicate orders (April 25)
  Checkout flows now automatically lock when an order is in progress, preventing buyers from accidentally placing the same order twice
• Improved payment method flow in account portal (April 24)
  The Add/Update Payment Method flow in the Account Management portal now guides merchants through each step faster, reducing clicks
• Enabled chargeback creation for all UPI orders (April 15)
  Merchants can open chargebacks on any UPI transaction, so dispute handling works the same across payment methods
• Removed soft descriptor from PayPal success page (April 8)
  The purchase confirmation page no longer shows extra soft descriptor text, so buyers see only “FastSpring” on their statement

We added a new Dark theme popup checkout option for a sleek, modern checkout experience. This feature enhances readability and accessibility with a high-contrast dark theme, providing a seamless experience for buyers. The Dark checkout theme is now available for all sellers and can be enabled in your FastSpring app.

For more details, please review our Creating a Popup Checkout documentation.

• Fixed Google Pay city length issue (March 20)
  Google Pay no longer rejects transactions when a buyer’s city name exceeds character limits
• Displayed placeholder QR code for unsupported browsers (March 20)
  For browsers without native Apple Pay support, checkout shows a placeholder QR code so buyers know where the real code would appear
• Updated embedded payment component icons (March 11)
  The embedded payment component now shows the correct icons for each payment method, improving the clarity
• Supported buyer-initiated renewal invoices with plan changes (March 11)
  When buyers change their plan before renewal, the renewal invoice flow adjusts prices accordingly at checkout
• Supported sales-assisted renewal invoices with plan changes (March 11)
  Sales teams can generate renewal invoices with updated plan details, ensuring invoices reflect new subscription terms
• Updated country logos in checkout (March 11)
  Country flags and logos display correctly in checkout, giving buyers accurate visual confirmation of their locale

We added a new Recognition dashboard view under the Dashboards > Revenue Overview tab.

This feature allows sellers to view and analyze recognized revenue trends using a stacked bar chart and a sortable table view, with filter options and CSV export for detailed analysis. For more information, please review the Recognition section of our Dashboards documentation.

We're excited to announce our updated API documentation—now sharper, cleaner, and more intuitive. Here's what's new:

• Clear API Summaries & Descriptions:
  Each endpoint now features concise summaries and detailed descriptions that quickly communicate its purpose.

• Detailed HTTP Requests & Responses:
  Robust examples and comprehensive response schemas provide a complete picture of how to interact with our API.

• Improved Error Handling:
  Clearer error code explanations make diagnosing issues easier.

• Consistent Structure & Terminology:
  A uniform layout and standardized language simplify navigation and reduce confusion.

• Up-to-date Content & Easy Navigation:
  Regularly refreshed content and logical grouping ensure you can quickly find what you need.

These enhancements lay a solid foundation for our documentation, empowering you to integrate, build, and self-serve with confidence.

• Made address collection optional (February 20)
  Buyers can skip entering a physical address when it is not required, streamlining checkout when no address is needed
• Enabled instant activation after subscription import (February 20)
  Imported subscriptions activate immediately for tokenless imports, eliminating manual activation steps and speeding up onboarding

We’ve made user-friendly updates to the FastSpring app’s left-hand navigation to improve clarity and ease of use.

• Storefronts has been renamed to Checkouts, and all related sub-navigation items have been updated accordingly:

  • Web Storefronts → Web Checkouts
  • Popup Storefronts → Popup Checkouts
  • Embedded Storefronts → Embedded Checkouts

• Products has been renamed to Catalog in the left-hand navigation menu.

These changes are implemented across the app to enhance your navigation experience without affecting existing data or functionality. We are actively updating all documentation to incorporate these changes throughout our resources.

• Supported New Taiwanese Dollar payments (January 23)
  Buyers can pay in New Taiwanese Dollar via credit card, Google Pay, Apple Pay, or PayPal, ensuring correct pricing and processing
• Enabled co-term options in merchant portal (January 23)
  Merchants can remove individual subscriptions from a co-term group directly in the Account Management portal and on the subscription edit page
• Enabled seamless Apple Pay integration (January 23)
  Apple Pay works across all eligible checkout flows without extra configuration, making checkout faster for Apple users
• Removed prohibited countries from country selector (January 16)
  The country selector in FastSpring Classic checkout no longer shows banned regions, so buyers only see valid options
• Canceled refunds when PSP rejects requests (January 16)
  Refund requests are automatically canceled if the payment service provider rejects them, preventing stuck refunds