Support for Buyers: Consumers who buy something from a FastSpring Store should visit fastspring.com/consumer-support for help with purchase, license, and payment-related issues.
FastSpring App Help Menu

Log in to the FastSpring App
Open the Help Menu in the lower right corner and select Need Assistance? > Contact Support
On the page that opens, click Contact Seller Support
Fill out the form with your inquiry details and click Submit

Seller Support Portal

Use the FastSpring Seller Support portal to submit a new ticket or view past tickets, comment history, and any attached files. If you are not already logged in, click Log In | Register at the top right corner of the page and log in with your Support credentials.Your support credentials are separate from your FastSpring App login.

If you have not set up a FastSpring Support login, click Not a Member? on the login page and enter the requested details to create a login. Email [email protected] if you need help with your Support login.

Submit a Ticket Related to your Account or Store

Go to https://community.fastspring.com/s/create-case and click the Contact Seller Support button
In the Contact Support field, select Seller Account / Store, then click Next
Use the search bar to select your Company ID
Select a Topic for your inquiry
Select from the Categories that appear and click Next
Complete the Subject and Description fields and click Next
Optionally, upload files and screenshots that can be helpful for your inquiry
Click Next to submit your ticket

Submit a Ticket on Behalf of a Consumer

Go to https://community.fastspring.com/s/create-case and click the Contact Seller Support button
In the Contact Support field, select Consumer Checkout / Order, then click Next
In the search bar, enter your Company ID, select the most relevant Topic and Checkout Category for your customer’s inquiry and click Next
Complete the Subject and Detailed Description fields
Fill out the Consumer Email and Order ID that you are inquiring about and click Next
Optionally, upload relevant files that will help with the inquiry
Click Next to submit your case
You can see and edit it by clicking View my Cases

View or Update Tickets

After you log in to the Seller Support portal, click Cases > Open Cases or Closed Cases and select a Case Number or Subject to view the case details or post a response to a case.