There are several reasons why a payment from FastSpring to you may be rejected or delayed. The date listed in Account Transactions indicates when FastSpring will attempt to pay you. However, due to weekends and holidays, disbursements may sometimes arrive a few days early or a few days late. If your scheduled payment has not arrived within 5 days of the expected date, there may be an issue with the payment instructions you have provided in Dashboard. Listed below are some common reasons for delayed or rejected payments.

Incorrect Banking Numbers

The most common reason for a rejected payment is that bank information in the Dashboard is incorrect. If the information in any of the following fields is incorrect, disbursements may fail:

• routing number
• sort number
• SWIFT number
• bank account number
• IBAN

If one digit is incorrect, it can cause a delay in receiving the payment because the banks must determine where the money needs to go. In other cases, your bank may reject the transfer and return the funds to the original sender (FastSpring).

Check Your Bank Details

If the bank details in your HyperWallet account are inaccurate, FastSpring will be unable to send you a payout. In order to avoid delays, we recommend verifying your bank information regularly.

1. In the FastSpring App, click Account Balance > FastSpring Payouts Portal. This directs you to the FastSpring / HyperWallet portal.
2. In the Transfer tab, verify that your account information is correct. If this is inaccurate, your payout will be delayed.
3. Save your changes.

Bank Account Number

If you have entered an incorrect Bank Account Number/IBAN, you can do one of the following:

• Open a support ticket. Please provide us with your Bank Account Number/IBAN, and ask us to check whether we have the correct information on file.
• Add a new transfer method to set up the correct information.

Incorrect Beneficiary

Some payments fail because the beneficiary on the account is incorrect. This issue is especially common for banks located outside of the United States. International banking rules have severely tightened recently, and the beneficiary name on bank accounts must be precisely correct. As with the possibility of an incorrect number in your bank account information, please also check the name of the beneficiary (the Account Holder Name) in Dashboard to make sure it matches your bank account.

Intermediary Bank Changes

Sometimes payments are delayed or rejected because the selected intermediary or correspondent bank (if one is required) has changed without notice. This issue is most common for international banking systems. If you are in a country that requires an intermediary or correspondent bank, please confirm that the intermediary bank information shown in Dashboard is still correct.