Overview of the chargeback.created webhook

When a chargeback.created event is triggered, FastSpring sends a webhook payload with chargeback details, including the reason, amount, and payment method. This webhook typically fires when a buyer's bank or card issuer initiates a chargeback against a FastSpring order.

This page includes:

• A full sample payload for the chargeback.created webhook
• A detailed table listing every payload property, including name, type, and description
• Field-specific notes for fraud-related chargebacks and processor metadata

Note: Chargebacks are not the same as refunds. For refund-related events, refer to the return.created webhook documentation.

Webhook payload example

When a chargeback.created event is triggered, the webhook sends the following JSON payload:

{
  "id": "F_sVWUGMSGKu3ATP3xe2Xg",
  "reasonCode": "4837",
  "reasonDescription": "FRAUDULENT",
  "fraudType": "true",
  "creationDate": "Fri May 09 17:00:00 UTC 2025",
  "chargebackAmount": 171.68,
  "currency": "BRL",
  "order": "F_sVWUGMSGKu3ATP3xe2Xg",
  "processorCaseId": "dsp_6dtaqbtq3cee7fqg3522hjgeqi",
  "status": "NEW",
  "paymentMethod": "CREDIT_CARD",
  "paymentMethodVariant": "Mastercard"
}

Navigate this webhook

The chargeback.created webhook payload contains a small set of fields grouped into three categories. Use the links below to jump directly to a section of the property reference.

Payload properties

All fields below are included in the chargeback.created webhook payload. Fields are grouped into categories for easier navigation.