Orders

Overview of order-related webhooks

Each time a customer places a new order, FastSpring generates an internal order ID. You can track associated order activity with the following webhooks:

  • order.completed: FastSpring has successfully processed a new order.
  • order.payment.pending: A customer placed an order with a delayed payment method, which requires your approval.
  • order.canceled: A customer has canceled an existing order.
  • order.failed: A customer's payment failed at checkout.
  • fulfillment.failed: A customer did not receive one or more of their fulfillments.
  • mailingListEntry: Collect cart abandonment information to send remarketing emails.

When Webhook Expansion is enabled, each webhook returns the full order payload, consisting of all order-related information. This may include other expanded payloads as well. Otherwise, the webhook only returns the order ID.


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