Bug fixes:

  • Account Management Portal subscription management: Increasing quantity of a subscription threw unexpected errors in certain cases when clicking the “Pay Now” button. This has now been fixed. VAT checkout: We fixed a bug where the total amount was incorrect for certain tax exempt orders when a product level discount was applied.
  • VAT on shipping charges: Taxes were missing from shipping charges on certain orders in the Classic Store. VAT exemption: VAT was still being charged despite VAT exemption on certain orders when store was in gross pricing mode. This has been fixed. Popup Checkout country selector: The Popup Checkout country selector was ignoring certain settings. This has been fixed.
  • Subscription add-ons: We fixed a bug that caused an error when applying a discount to a subscription's add-on product.
  • Account Management Portal: Fixed a bug where the "View Details" link did not take the buyer to appropriate subscription when the subscription was on page 2, 3, etc. Coupon: Fixed a bug that occurred when applying a coupon with discount duration = 0 to a subscription shows undiscounted price.
  • German language: "Test2" appeared on language box when Deutsch was set as the preferred language. This has been fixed.
  • Features:
  • SEPA: Give European buyers what they want! SEPA is one of the most popular payment methods across Europe, and it is now available in 9 countries through your FastSpring checkout: Germany, Austria, France, Belgium, Netherlands, Lithuania, Estonia and Portugal. Learn more here.
  • Risk improvements: Added new data points that we feed into our machine learning risk model, so that we reduce the number of false positives.
    Changes based on your feedback:
  • Withholding Tax API: The GET /Orders API did not contain withholding information. We added withholding information to the GET /orders API responses. We are supporting the multiple iterations of the API - product path, date range, product path & date range; end date; and with returns only. If there was no tax withholding, we are still adding a boolean that says taxWithholding = FALSE; but not including any other data such as currency, amount, or percentage.
    Withholding Tax for refunds: Sellers can now understand if a refund has Withholding Tax associated with it via webhook. We added a Withholding area to the return.created webhook. It includes a boolean about whether the return has withholding or not; if the boolean is True, we will include currency, amount, and percentage rate. If it's False, we'll just include the boolean indicating that TaxWithholding is FALSE.

Features:

  • Fallback logic: Improved our fallback logic to improve approval rates.

Changes to keep you compliant:

  • Mexico invoice disclosure: We are now supporting a requirement to show the VAT ID on all invoices whenever the buyer's address is in Mexico. We now display our Mexican VAT ID just under our Vendor information on applicable invoices.

Bug fixes:

  • Paypal: PayPal was not appearing as a payment method option for buyers in countries outside Europe. This has been fixed.
  • Digital Invoicing quote translation: The word “QUOTE” at the top of a quote was translated to “ANGEBOTS” in German. “Angebots” is plural, “Angebot” is the correct translation. This has been fixed.
  • Email notifications: There were instances where multiple email notifications were being sent to buyers when only one was needed. This has been fixed.

Bugs fixed:

  • Subscription details: Bug fixed that caused an error when trying to view subscription details.
  • Account Management Portal subscription start date: Bug fixed that caused an incorrect subscription start date to show.
  • Account Management Portal translations: Updated grammar on French translations on the Orders page of the Account Management Portal.
  • Dropbox: File fulfillment through Dropbox resulted in an error. This has now been fixed.
  • Webhooks: Webhook payloads were not updating when subscription is changed. This is now fixed.

Features:

  • Subscription Pause: Sellers can now allow their buyers to Pause subscriptions from the Account Management Portal, directly from the App, or through our API. Pause can be an effective tactic for deflecting churn. Learn more here about how to configure this in the Account Management Portal, or Pause subscriptions through our API.

Changes based on your feedback:

  • Tax Withholding reporting: Sellers can configure webhooks to notify them when a transaction is eligible for Withholding Tax. Sellers can also see Withholding Tax in the following exports: Order Export, Order Item Export, Base Order Item Export, Account Order Item Export.

Bug fixes:

  • Web Storefront: Payment options don't get selected when "Short Checkout Flow" is unchecked. This has been fixed.
  • Manual order taxes: Fixed a bug that caused tax to disappears from certain manually-created orders.
  • Account Management Portal payment methods: Bug prevented buyers from adding payment methods other than credit cards to the Account Management. This has been fixed.
  • Account Management Portal access: In certain circumstances buyers were unable to access their account management page to make changes to their subscription. This has been fixed.

Bug fixes:

  • Billing terms hyperlink: The billing terms hyperlink on pop-up checkout was not displaying specific dates for billing terms, but rather generic subscription information. This is now fixed.
  • Tax exemption in Quotes: When a buyer added a VAT exemption ID at checkout and then generated a quote they were able to remove VAT a second time when they checked out after accepting and paying for that quote. This was fixed so that once the VAT exemption ID is added in checkout and a quote is generated then buyers will no longer see the option to add a VAT ID when they check out from the quote.
  • Tax exemption in Popup: In Popup, a buyer was able to enter their US tax ID before their postal code, which caused an error. Now buyers can enter their Tax ID before or after the postal code without issues.
  • “Awaiting Payment” order due dates: Certain orders that were “Awaiting Payment” showed incorrect due dates. This is now fixed.
  • Account Management Portal performance: We have improved the performance of our Account Management Portal and added pagination when there are more than 15 orders or subscriptions.
  • Duplicate orders: Fixed a bug where we showed two orders for one payment.
  • Reseller tax: Tax was being charged on certain reseller orders. This has now been fixed. Custom Order coupons: Custom Orders w/ 100% off coupon would not complete checkout when "Force Address Collection" is on. This has been fixed.
  • Trial cancellations: Some canceled trials were not deactivating at the end of the trial. This is now fixed. Payment method updates: Some Contextual subscriptions were not allowing buyers to update their payment method. This is now fixed.
  • PayPal postal code field: In the Popup checkout, postal code is hidden for certain physical products when PayPal is selected. This has been fixed.
  • Multi-discount coupons: Multi-discount coupons being applied via Seller app (Orders -> Subscriptions) were not being appropriately applied to the subscription. This has now been fixed.
  • Virtual Products: Canadian tax displayed as $0.00 on checkout but charged fully upon completing order. This has been fixed.
  • Volume discounts: Fixed a bug preventing the proper volume discounts from resulting when a subscription is changed in the Account Management Portal or via API.