Tax Exemption Updates in Digital Invoicing

Now, users are able to add a tax exemption ID to quotes created within the FastSpring App and from the Quotes API. This change applies to all supported countries where FastSpring collects taxes.

Updated Zip Code Requirements for North America

In the USA and Canada, users will now be required to input zip or postal codes respectively. This allows us to more accurately validate tax exemption numbers at the time of quote creation. This change applies to both user generated quotes as well as quotes generated by end-customers of FastSpring users.

Expanded Support for Tax Exemption in Orders from Japan

Users making sales in Japan can now input a JCT tax ID for B2B transactions and receive a 0% rate and report the tax directly under reverse change accounting.

Offers API Release

We have released a new Offers API to allow users to surface upsell, cross-sell, addons, and alternative offers to prospective buyers at every customer interaction.

• Fixed an issue where the subscription edit page was erroneously pulling base product pricing on variation product options.
• Fixed an issue where some buyers in India were unable to make purchases.
• Fixed an issue when validating some tax exemptions
• Fixed an issue in which some Indian GST IDs were returning an invalid response
• Updated the GUI to “Google Analytics Measurement ID” from “Google Analytics Property ID”
• Fixed an issuing which order IDs were not correctly exporting
• Fixed an issue where next billing for subscriptions displayed the incorrect subtotal amount
• Fixed an issue where embedded storefront was incorrectly triggering mailingListEntry.abandoned webhook
• Fixed an issue where our orders API wasn’t passing the “Payment Due Date” field
• Fixed an issue where subscription ID wasn’t correctly displayed in some reports

Improved User Experience in Free Trial UI

We’re always looking for ways to improve user experience in our application. To that end, we’ve implemented new updates for users who are active in our free trial and want to quickly go from sign-up to launching their FastSpring store.

With this latest version of our FastSpring welcome dashboard, we’ve implemented user guides in-app to help users achieve four goals:

• Create a product or subscription
• Explore Storefronts
• Explore Developer Tools
• Go Live!

These updates allow FastSpring users to quickly navigate through the platform directly to where they want to go, reducing friction in their journey and leading to going live much faster.

We’ve also opened up avenues to connect with FastSpring teams at any time. Now, users are able to schedule a demo at any time, or if they run into a technical issue, they can get time on the calendar with one of our sales engineers to quickly resolve the problem.

FastSpring Improves ACH Authorization Rates

We continue to iterate on our ACH payments feature and have implemented additional updates to improve the experience for both FastSpring users and their buyers. The most recent updates provide:

• Improved reporting and 25% faster payment updates
• Improved error handling
• Improved automated order completion
• Improved payment refund handling

We're excited for you to continue using ACH as a part of your strategy within FastSpring. Take a look at our documentation for more information about ACH. Or, if you want to get ACH enabled on your store, please reach out to our team at [email protected] and they'll be able to get you started!

• Fixed an issue in which some chargers were returning an error with one payment gateway.
• Fixed an issue where customer email templates were not functioning properly.
• Fixed an issue where digital invoicing quotes weren’t allowing wire transfer to be selected as a payment method.
• Fixed an issue in which embedded checkouts were incorrectly triggering the mailingListEntry.abandoned webhook regardless of order conversion

• Fixed an issue in which updates using the subscription API were occasionally skipping discount duration
• Fixed an issue in which the quote price popup was excluding VAT after clicking “Accept and Continue”

• Proration Improvements: Enhanced the invoice and order details page look and feel when upgrading or downgrading a subscription
• Added copy/paste capabilities to the Purchase Order Number textbox
• Improved Digital Invoicing and Custom Orders to dynamically re-price on currency re-selection

New Subscription Plan Change History API Now Available to Businesses That Use FastSpring

SaaS continues to grow at a rapid clip, and more than ever, we’re used to using subscriptions for a variety of services. We’re also aware of the need to understand what we’ve historically paid for our subscriptions and the changes we’ve made to those subscriptions over time. We’re excited to announce the release of our Subscription Plan Change History API, which now gives users the ability to surface historical changes to a subscription to their buyers. This API will improve the end-user experience, increase customer satisfaction, and increase retention.

By using the Subscription Plan Change History API, businesses that use FastSpring open up a new line of sight into their customers’ accounts so they can always make the best decision for themselves. This includes tracking of changes such as:

• Quantity change
• Price change
• Discount change
• Coupon change
• Tax exemption
• Upgrade
• Downgrade
• Cross-sell

New and Improved API Status Reporting

FastSpring extends its developer focus with the release of its new API log, which provides its users visibility into the performance of their FastSpring APIs. Now, users can quickly understand how their APIs are performing and resolve issues easier with information provided, such as latency, status, error codes, and more.

Our at-a-glance view of API statuses is just the beginning. We also surface detailed information about each API, such as request header, request body, and response header. Now if sellers run into an issue with slow response times and errors, we provide exact information and give them enough visibility to quickly resolve issues with an API, instead of spending their time digging up information.

• Fixed an issue with Google Analytics integrations
• Fixed an unexpected error when a country wasn’t selected and a VAT ID was entered
• Updated valid zip codes for FastSpring checkout
• Fixed an issue in which the Products API wasn’t updating “overdueNotification” properly
• Updated calculations on some line items prices to accurately reflect summed up price
• Fixed a visual bug in which the checkout buttons appeared outside margins when quote was selected in popup checkout

• Added tax and unit pricing on invoicing
• Added copy/paste capabilities to the Purchase Order Number textbox
• Improved Digital Invoicing and Custom Orders to dynamically re-price on currency re-selection

Chargeback Overview Dashboard

We’re excited to announce the first of many improvements to FastSpring’s chargeback management capabilities, the Chargeback Overview Dashboard.

This dashboard will help you see, react to, and control your chargebacks. We’ve designed it to fit into your daily flow and deliver up information in an easy-to-understand format. With our new Chargeback Overview Dashboard, monitor chargebacks in near real time, react faster, and prevent fraud.

A few feature highlights:

• Chargeback Rate Meter: shows you your chargeback rate and helps you see at-a-glance how close you are to:
  • Penalty: Fee charged for being over chargeback threshold
  • Termination: Payments are turned off
• Chargeback Breakdown by Product: shows you what products are leading to chargebacks
• Chargeback Log: a comprehensive record of your most recent chargebacks - this is what helps you take action on a daily basis